WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via "Cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.

IS IT SAFE TO SHOP ONLINE USING MY DEBIT CARD OR CREDIT CARD?

All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection, with the highest level of security and confidentiality. So no worries here!

WHAT SHOULD I DO IF MY PAYMENT FAILS?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on info@sitarastudio.pk or please give us a call with your order number for any clarification.

I SEE DEBIT TRANSACTIONS IN MY BANK STATEMENT FROM WWW.SITARASTUDIO.PK. BUT I HAVE NEVER SHOPPED WITH WWW.SITARASTUDIO.PK. WHAT DO I DO?

If you see any charges on your credit/debit card for purchases made on info@sitarastudio.pk but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. And assist you to the best of our abilities.